Legal notice

Seller: DNEL ATELIER Co. Ltd.

Representative: DANIEL CHU

Address: 7F, N&E BLD., 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, DNELmade

Qualified Invoice Issuer Registration Number: T5010401187471

Phone Number: We currently do not accept inquiries by phone. Please contact us via the email addresses below, our social media accounts, or the contact form. We will respond within one business day in principle.

Email Address (Policy-related): admin@dnelatelier.com

Email Address (Product-related): admin@dnelmade.com

Additional Fees: Shipping charges. For international orders, customs duties and import consumption taxes may apply.

Payment Methods: Credit Card, Apple Pay, Google Pay

Delivery Time: Usually within a few days to one week from the order date (Additional time may be required for remote islands or international deliveries)

Delivery Method: Shipped via a courier after processing by our team

Returns, Defects, and Cancellations: Please refer to our Return and Refund Policy page

Return Period: Please refer to our Return and Refund Policy pag

Free delivery worldwide

Spend a little more, and we’ll deliver your order to your door - for free.

Top-tier support

We provide post-purchase support for your peace of mind - because community matters.

Satisfied or refunded

Not satisfied with a reasonable concern? No worries. We’ll make it right with simple, stress-free exchanges or full refunds.