Terms of service

Overview

These Terms of Use apply to the services provided by the brand “DNELmade,” which is owned and operated by DNEL ATELIER Co., Ltd. (hereinafter referred to as “the Company”).

Through our website (https://dnelmade.com) and all related features, tools, content, products, and services (collectively referred to as the “Service”), we offer customers a carefully curated shopping experience.

The Service is hosted on the Shopify platform, and we use this platform to provide our services.

These Terms of Use and all policies referenced herein (collectively, the “Terms” or “Agreement”) set forth the rights and responsibilities of customers when using the Service.

Please read these Terms carefully, as they contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability.

By browsing or using any part of our Service, you are deemed to have agreed to these Terms of Use and our Privacy Policy (https://dnelmade.com/policies/privacy-policy).

If you do not agree to these Terms or the Privacy Policy, please refrain from using or accessing our Service.

Article 1 - Access and Account

1. By agreeing to these Terms of Use, you confirm that you have reached the age of majority in your state or province of residence. If a minor is using a device owned, purchased, or managed by you to access the Service, such use must be with the consent of their parent or legal guardian.
2. When using our Services (including accessing or browsing the online store or purchasing products and services provided by us), you may be asked to provide certain information such as your email address, billing details, payment information, and shipping address.
3. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have the legal right to provide such information.
4. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
5. You may not transfer, sell, assign, or sublicense your account to any third party.

Article 2 - Our Products

1. We make every effort to present our products and services as accurately as possible on our online store.
2. However, please note that the appearance of products, including color and design, may differ from reality depending on your device type, settings, and configuration.
3. We do not guarantee that the appearance or quality of any product or service will meet your expectations or match what is displayed on the online store.
4. Product descriptions may be modified or updated at any time at our sole discretion without prior notice.
5. We reserve the right to discontinue the sale of any product at any time and to limit the quantity of products available to any individual, geographic region, or jurisdiction, also at our sole discretion.

Article 3 - Orders

1. Placing an order constitutes an offer to purchase.
2. Your order will be deemed accepted when you receive a confirmation email from us.
3. Please carefully review your order before confirming it.
4. After your order is confirmed, we may not be able to accommodate requests for cancellation.
5. If you wish to modify or cancel your order, we will make reasonable efforts to contact you using the email address, billing address, and/or phone number provided at the time of order.
6. Returns and exchanges for purchased items will be handled only in accordance with our Refund Policy (https://dnelmade.com/policies/refund-policy).
7. You represent and warrant that the products you purchase are intended for personal use by you or your household and are not intended for resale or export for commercial purposes.

Article 4 - Pricing and Billing

1. Prices, discounts, and promotions are subject to change without prior notice.
2. The applicable price for products or services shall be the price at the time of order and will be stated in the order confirmation email.
3. Unless otherwise specified, displayed prices do not include taxes, shipping fees, service charges, customs duties, or import fees.
4. Prices displayed on our online store may differ from those in physical stores or on third-party websites.
5. We may run promotions from time to time that affect prices; such promotions are governed by terms that may differ from these Terms.
6. In the event of a conflict, the promotional terms shall take precedence.
7. You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.
8. You further agree to promptly update your information, including email address, credit card number, and expiration date, to complete transactions and allow us to contact you as needed.
9. You represent and warrant that:
1. the credit card information you provide is truthful, accurate, and complete,
2. you are authorized to use the credit card for the purchase,
3. the charges will be approved by your credit card company, and
4. you will pay all applicable charges including posted prices, shipping, handling, service fees, and taxes.

Article 5 - Shipping and Delivery

1. We are not responsible for any delays in shipping or delivery.
2. Delivery times are estimates only and are not guaranteed.
3. We shall not be held liable for delays caused by shipping carriers, customs procedures, or any factors beyond our control.
4. Ownership and risk of loss for the products pass to you upon delivery of the items to the shipping carrier.

Article 6 - Intellectual Property Rights

1. All content within the Service—including trademarks, brand names, text, displays, images, graphics, product reviews, videos, and audio (including the design, selection, and arrangement thereof)—is the property of the Company, its affiliates, or its licensors and is protected by applicable laws, including U.S. and international copyright, patent, and intellectual property laws.
2. You are granted a limited license to use the Service for personal, non-commercial purposes only.
3. Except as expressly permitted under these Terms, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the Service without prior written permission from us.
4. Nothing in these Terms shall be construed as granting any license or right under any patent, trademark, copyright, or other intellectual property right of the Company, Shopify, or any third party.
5. Unauthorized use of the Service may violate federal and state intellectual property laws.
6. All rights not expressly granted herein are reserved by the Company.
7. The name of the Company, its logo, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors.
8. You may not use such marks without our prior written permission.
9. The names, logos, product and service names, designs, and slogans of Shopify are trademarks of Shopify.
10. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

Article 7 - Optional Tools

1. We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
2. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind, and without any endorsement.
3. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
4. Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).
5. We may also, in the future, offer new features through the Service (including new tools and resources). Such new features shall also be subject to these Terms of Use.

Article 8 - Third-Party Links

1. The Service may include materials or hyperlinks to websites that are provided or operated by third parties (including embedded third-party features).
2. We are not responsible for examining or evaluating the content or accuracy of such materials or websites, and we do not warrant or accept any liability for any third-party content.
3. If you access third-party websites or materials from the Service, you do so at your own risk.
4. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
5. Please review the third party’s policies and practices carefully and make sure you understand them before engaging in any transaction.
6. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Article 9 - Relationship with Shopify

1. Our Service is operated using the Shopify platform.
2. However, all transactions made through our store are between you and us directly.
3. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of your transactions with us, including any damages or injuries arising from products or services you purchase.
4. You expressly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or related to your purchases and interactions with us.
5. All personal information collected through the Service is subject to our Privacy Policy, available at: https://dnelmade.com/policies/privacy-policy
6. In some cases, personal information may also be subject to Shopify’s Privacy Policy.
7. Since the Service is hosted by Shopify, Shopify collects and processes personal information related to your access to and use of the Service in order to provide and improve the Service.
8. The information you submit may be shared with or transferred to Shopify or third parties located outside your country of residence, solely for the purpose of providing the Service.
9. For more information about how the Company, Shopify, and our partners use your personal data, please refer to the Privacy Policy at: https://dnelmade.com/policies/privacy-policy

Article 11 - Feedback

1. If you submit, upload, post, email, or otherwise transmit to us any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.
2. For example, under this license, we may use your Feedback to operate, provide, assess, enhance, improve, and promote the Service, or to perform our obligations and exercise our rights under these Terms.
3. You represent and warrant that:
1. you own or otherwise have all necessary rights to the Feedback,
2. you disclose any compensation or incentives received in connection with the Feedback, and
3. your Feedback complies with these Terms.
4. We are under no obligation to:
1. keep your Feedback confidential,
2. provide compensation for your Feedback, or
3. respond to your Feedback.
5. At our sole discretion, we may monitor, edit, or remove Feedback that we deem unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any third party’s intellectual property rights or these Terms—but we are not obligated to do so.
6. You agree that your Feedback does not infringe on any third party’s rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
7. You further agree that your Feedback will not contain libelous, unlawful, abusive, or obscene content, nor contain any malware or viruses that may affect the operation of the Service or related websites.
8. You may not use a false email address, impersonate someone else, or otherwise mislead us or third parties as to the origin of your Feedback.
9. You are solely responsible for the content and accuracy of your Feedback.
10. We accept no responsibility or liability for any Feedback posted by you or any third party.

Article 12 - Errors, Inaccuracies and Omissions

1. The Service may contain typographical errors, inaccuracies, or omissions in relation to product descriptions, pricing, promotions, offers, shipping charges, delivery times, stock availability, or other content.
2. We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information—or to cancel orders if any information in the Service is inaccurate—at any time without prior notice, even after an order has been placed.

Article 13 - Prohibited Uses

1. You may use the Service only for lawful purposes and in accordance with these Terms.
2. You agree not to use the Service, directly or indirectly, for the following purposes:
1. for any unlawful or malicious purpose
2. in violation of any international, federal, provincial or state regulations, rules, laws, or local ordinances
3. to infringe upon or violate our intellectual property rights or the rights of others
4. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any employees or other individuals
5. to submit false or misleading information
6. to upload, download, use, or reuse material that does not comply with these Terms
7. to transmit unsolicited advertisements or promotional material (e.g., spam, chain letters, or similar solicitations)
8. to impersonate another person or entity or falsely state your affiliation
9. to interfere with or circumvent the security features of the Service or impair the enjoyment of the Service by others
3. You also agree not to:
1. upload or transmit viruses or other malicious code that may affect the functionality or operation of the Service
2. reproduce, copy, sell, resell, or exploit any portion of the Service without express written permission
3. collect or track the personal information of others
4. use spam, phishing, pharming, pretexting, scraping, or crawling
5. interfere with or bypass the security features of the Service or any related website, other websites, or the Internet
4. If we determine that you have violated any provision of these Terms, we may suspend, disable, or terminate your account without prior notice.

Article 14 - Termination

• We reserve the right to terminate this Agreement or your access to the Service (or any part thereof) at any time, at our sole discretion and without prior notice.
• You remain liable for all amounts due up to and including the date of termination.
• The following provisions will survive termination:
• Intellectual Property Rights, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

Article 15 - Disclaimer of Warranties

1. The information provided on or through the Service is for general information purposes only.
2. We make no representations or warranties regarding the accuracy, completeness, or usefulness of this information.
3. Any reliance on such information is at your own risk.
4. We disclaim any liability or responsibility for any reliance placed on such materials by you, any other user of the Service, or any third party aware of its content.
5. Except as expressly stated by us, the Service and all products offered through the Service are provided “as is” and “as available” without any warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
6. We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.
7. Some jurisdictions do not allow the exclusion or limitation of implied warranties, so the above exclusions may not apply to you.

Article 16 - Limitation of Liability

1. To the fullest extent permitted by applicable law, in no event shall we, or our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
2. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages—whether based in contract, tort (including negligence), strict liability, or otherwise—arising from your use of the Service or any products obtained through the Service, or for any other claim related in any way to your use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of the possibility of such damages.
3. We are not responsible for any errors or omissions in any content, nor for any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service.

Article 17 - Indemnification

1. You agree to indemnify, defend, and hold harmless the Company, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim, loss, damage, liability, or demand (including reasonable attorneys’ fees), arising out of or related to:
1. your violation of these Terms or any documents they incorporate by reference;
2. your violation of any law or the rights of a third party;
3. your access to or use of the Service.
2. We will notify you of any such claim subject to indemnification. However, failure to provide timely notice will not relieve you of your indemnification obligations unless it causes you material prejudice.
3. We may, at your expense, assume control of the defense and settlement of any claim, including the selection of counsel.
4. We will not settle any claim that imposes non-monetary obligations on you without your prior consent, which will not be unreasonably withheld.
5. You agree to cooperate with us, including providing all necessary documentation, in defending any claim subject to indemnification.

Article 18 - Severability

1. If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
2. Such determination shall not affect the validity and enforceability of any remaining provisions.

Article 19 - Waiver and Entire Agreement

1. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
2. These Terms, together with any policies or operating rules posted on our website or relating to the Service, constitute the entire agreement and understanding between you and us.
3. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including prior versions of the Terms).
4. No ambiguity in the interpretation of these Terms shall be construed against the drafting party.

Article 20 - Assignment

1. You may not assign, delegate, or transfer any of your rights or obligations under these Terms without our prior written consent.
2. Any such attempt will be deemed null and void.
3. We may assign, transfer, or delegate these Terms and our rights and obligations without notice or your consent.

Article 21 - Governing Law

1. These Terms and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of Japan.
2. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
3. You and the Company consent to the personal jurisdiction and venue of such court.

Article 22 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

Article 23 - Changes to Terms

1. You can review the most current version of the Terms of Service at any time on this page.
2. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates or changes to our website.
3. It is your responsibility to check our website periodically for changes.
4. We will notify you of material changes to these Terms in accordance with applicable law.
5. Such changes will become effective on the date specified in the notice.
6. Your continued use of or access to the Service after any changes are posted constitutes acceptance of those changes.

Article 24 - Contact Information

Questions about the Terms of Service should be sent to:

admin@dnelatelier.com

Our contact details:

DNEL ATELIER Inc.

Email: admin@dnelatelier.com

Corporate Number: 5010401187471

Last Update: 25th September, 2025